Returns + Exchanges

We truly hope that when you receive your piece, it feels like it was meant for you.
But if something doesn’t feel quite right, we’re here to support you.

Exchanges

We offer exchanges within 14 days of receiving your order.

To be eligible:

• The item must be unused
• In perfect condition
• With original tags attached

Shipping costs for exchanges are the responsibility of the customer.

Returns

In accordance with European regulations, you have the right to return your order within 14 days of delivery.

Conditions:

• Items must be unworn
• In original condition
• With tags and packaging intact

Return shipping costs are covered by the customer.

A note on care

Each piece is made with attention and intention.

For this reason, we kindly ask that garments are handled with care when trying them on, so they can return in the same condition if needed.

How to request a return or exchange

Simply email us at:

contacto@modestavictoria.es

Include:

• Your order number
• The reason for your request

We will guide you through the next steps with care and clarity

Important

We reserve the right to refuse returns that do not meet the conditions described above.

Thank you for treating these pieces, and the process behind them, with the same respect with which they were created ✨